Privacy Policy
Effective date: October 28, 2026
This Privacy Policy explains how VF Home Surfaces LLC dba HydraStone Epoxy Floors (“HydraStone Epoxy Floors of Austin,” “we,” “us,” or “our”) collects, uses, and protects information when you visit hydrastoneepoxyfloorsofaustin.com (the “Site”), contact us, or receive text messages from us.
Who we are
VF Home Surfaces LLC dba HydraStone Epoxy Floors
111A Kuloli Pl, Haiku, HI 96708
Phone: (512) 598-9698
Website: hydrastoneepoxyfloorsofaustin.com
Information we collect
- Information you give us: your name, phone number, email address, project address or town, and project details you enter in our quote and contact forms, such as square footage and color ideas.
- Photos you upload: pictures of your floor or space that you send through our forms or by text so we can prepare a rendering or quote.
- Chat and messages: what you send us through our website chat widget, text messages, phone calls, and social media messages.
- Automatically collected information: when you use the Site, we and our service providers use cookies and similar technologies, including Google Analytics 4 and Google Ads, to collect device and browser type, IP address, pages viewed, referring site, and actions taken (such as form submissions and click-to-call). This helps us measure our website and advertising.
How we use your information
- To respond to your request, prepare renderings and quotes, and schedule consultations and installations
- To send quote follow-ups, appointment reminders, and review requests by text or email, where you have agreed
- To provide customer service and answer questions
- To understand how the Site is used and to measure and improve our advertising
- To comply with law and protect our rights
How we share your information
We do not sell your personal information. We share it only with service providers that help us run our business, such as our customer relationship management (CRM) platform, our text messaging and phone providers, our website host, and analytics and advertising providers (Google), and only as needed to provide their services to us. We may also share information if required by law or to protect our rights, or as part of a sale or transfer of our business.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Text messages
If you opt in, we may text you about your quote, scheduling, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our Terms of Service for full SMS terms.
Cookies and your choices
You can block or delete cookies in your browser settings. You can opt out of Google Analytics with Google’s browser add-on and manage ad personalization at adssettings.google.com. Blocking cookies may affect how the Site works.
Data retention
We keep your information for as long as needed to provide our services, keep business records, and meet legal, tax, and accounting requirements, and then delete or de-identify it.
Your rights
You may ask us to access, correct, or delete your personal information, or to stop contacting you, by calling or texting (512) 598-9698. You can stop text messages at any time by replying STOP. Depending on where you live, you may have additional rights under state law, and we will honor requests as required.
Security
We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
VF Home Surfaces LLC dba HydraStone Epoxy Floors
111A Kuloli Pl, Haiku, HI 96708
(512) 598-9698
